FREQUENTLY ASKED QUESTIONS
Below are the most frequently asked questions about our services, pricing and office management. For questions about service or employment, please contact us at firstname.lastname@example.org
Do you use harsh chemicals?
No. Our solutions are environmentally safe and biodegradable.
What days do you clean?
Monday through Saturday. Although special arrangements can be made for Sunday.
What time of the day do you clean?
Our office hours are 8 a.m. to 5 p.m. Our cleaning hours are 7 a.m. to 6 p.m Although special arrangements can be made for emergency cleanings.
Are you licensed and insured?
Yes. We are licensed and insured
How many Cleaning Specialist will clean my space?
Depending on the job and the size of your space, we will either send one Cleaning Specialist or a team. Clients are charged for total hours of labor per employee, so one Cleaning Specialist working for three hours equates to the cost of three Cleaning Specialists working for 1 hour.
What if I need to cancel my appointment?
We require a 48-hour notice for cancellation - voicemail or email is acceptable and all messages are time stamped for accuracy. A $50 cancellation charge will apply if notice is not received before this deadline. If we arrive at the cleaning and there is no key arranged for us or we cannot gain access to the home for whatever reason, a 50% lockout fee is charged. Our staff rely on the work we provide to them and we must always respect their time. We thank you for your understanding in this matter.